JiaBeiKang (Guangzhou) Pharmaceutical Holdings Limited (“we,” “our,” or “us”) respect and are committed to protecting your privacy by collecting, using, storing and disclosing personal data in accordance with global data protection laws (GDPR/CCPA, etc.), as well as complying with the terms and provisions of this policy. By accessing or using any of the services or products on our website, you accept this Privacy Policy.
Information we collect
In order to improve the quality of our corporate services and business operations, we collect personal data and non-personal data from our customers, partners and website visitors. This data collection process utilizes two methods (information provider driven and audience driven).
1. Personal Information
We may collect various types of personal data when you interact with us:
Identity information includes name, company name, email address, telephone number and postal address and is used for identification purposes only.
Account details may be user credentials used to access any secure website.
Information provided through customer support requests, business inquiries or transactions (excluding personal data).
Financial data may include payment details and billing information (protected through a third party payment processor).
In addition, the following technical and analytical data is collected in order to enhance site performance and user experience:
Device and browser data: IP address, device type, operating system version and browser version number.
Customer query details: product interest, order quantity, specifications, customization requirements.
Website usage data: pages visited, length of visit per page, referral sources used, and observed browsing behavior.
Cookies and tracking technologies: data collected through cookies and analytical tools such as Google Analytics (e.g. Google Ads).
2. What we do with your information
The information we collect enables us to provide our services better and more efficiently by personalizing and improving them – for the following purposes:
Communication: responding to inquiries, sending catalogs, service updates, and providing personalized assistance.
Service delivery: fulfilling orders and providing product recommendations while optimizing the customer experience.
Marketing and promotions: sending promotional emails, newsletters and product announcements (you can opt out at any time).
Website optimization: analyze traffic patterns, monitor engagement and improve website usability.
Legal and compliance objectives: Our data processing operations are designed to comply with industry regulations, prevent fraud, and maintain business integrity.
3. Legal bases for data processing
We process personal data on the following legal bases: contractual obligations and services provided; legitimate business interests; to improve the quality of our services, customer satisfaction and research and analysis;
Legal compliance. Users consent to the use of marketing communications, non-essential cookies and optional data collection. These laws, requirements and dispute resolution procedures must be followed.
4. How we share and disclose information:
We respect your privacy and do not sell or rent personal information and business data in any form; however, we may share information in certain circumstances:
Service Providers and Third Parties: We work with logistics companies, payment processors, and marketing organizations to facilitate service quality and business operations.
Legal and Regulatory Agencies: We may disclose data as required by law, court order, or government investigation, as requested by a legal agency or regulator.
Business Transfers: If JiaBeiKang (Guangzhou) Pharmaceutical Holdings Limited undertakes any merger, acquisition or corporate reorganization that involves the transfer of customer information, a confidentiality agreement will be required.
5. Data Protection and Security Measures
We implement strict security measures to protect the privacy of your personal data against unauthorized access, loss or misuse:
Data encryption and transmission protocols: Sensitive data is stored and transmitted securely using encrypted protocols and is only accessible to those authorized to do so based on business needs.
Security Audits and Compliance: To meet industry compliance, we conduct periodic security assessments.
Even with our best efforts, no Internet transmission can be completely secure. Therefore, it is critical that users practice safe browsing habits and report any suspicious activity.
6. JiaBeiKang Pharmaceuticals utilizes cookies and tracking technology to enhance the user experience on our website and analyze visitor interactions.
Cookies help us: reward returning users and customize content. Utilize site traffic measurement technology and enhance navigation to improve site performance, then track the effectiveness of marketing campaigns.
Managing Cookie Preferences: Your browser allows you to adjust cookie settings to limit or block tracking technologies; however, disabling these technologies may affect site performance or service functionality.
7. Data Retention Policy
Our personal information is retained only for as long as necessary to fulfill legal, operational, and business needs; for example, no longer than necessary.
Customer account data will be retained for as long as the account remains active, transaction records will be used for financial auditing and tax compliance purposes, and marketing data will be retained until the user opts out or requests deletion.
Once the data has expired, we delete or anonymize it in a secure manner to prevent unauthorized access.
8. Your privacy rights
Depending on your location, the GDPR, CCPA or similar data protection regulations may grant you various privacy rights to protect yourself and others, for example:
Right of access: to obtain a copy of your personal data. Right to rectification: to update inaccurate or incomplete data. Right to erasure: to request the deletion of data under certain conditions. Right to restriction: to restrict the way we process data.
You can exercise the right to object and the right to data portability at any time by contacting [contact@jiabeikang.com]. To exercise both rights, please contact us immediately at [contact@jiabeikang.com].
9. External Websites Our website may contain links to third-party websites for informational purposes only, and JiaBeiKang (Guangzhou) Pharmaceutical Holdings Limited is not responsible for their privacy policies and security measures. Before sharing personal data on external websites, you are advised to read their respective privacy statements.
10. International Data Transfers As an international global B2B company, we may transfer personal data across borders while complying with any relevant data protection laws in the following manner:
Standard Contractual Clauses (SCC), Data Processing Agreements (DPA) and compliance with local data transfer regulations should be concluded before initiating a data transfer.
11. JiaBeiKang (Guangzhou) Pharmaceutical Holdings Limited reserves the right to update this Privacy Policy from time to time as necessary to reflect changes in legal requirements, business practices or technological advances. Updates will be posted here and, where relevant, material changes will be communicated.
Use of our website and services after any update signifies your acceptance of the revised Privacy Policy.
12.Contact Information
If you require privacy or data protection related information, or support in any way, please contact: JiaBeiKang (Guangzhou) Pharmaceutical Holding Co., Ltd, e-mail: [contact@jiabeikang.com], address: [Room 602, 6/F, Building 3, Capitol Center, No. 2, Keyuan Road, Guangzhou Private Science and Technology Park, Baiyun District, Guangzhou, China], phone: [+86 173 2860 7009].